Solution · Automation
Let AI handle the repetitive inbox
A large, repetitive share of your inbox follows a pattern. We build AI that reads each message, works out what it is and what it needs, handles the routine end-to-end, and routes anything unclear to a person — introduced measurement-first, so it proves itself before it acts.
The problem
Staff spend hours triaging repetitive emails and documents — reading, looking customers up, copying data, and replying to the same things.
How it works
What's included
Classify & understand
An LLM reads each email/document, identifies the request and extracts the details — even from loose wording.
Decide & act
Clear, complete requests are handled end-to-end; the AI never guesses on a customer's behalf.
Rules-checked
The AI's judgement is cross-checked by strict rules; anything ambiguous goes to a human by design.
Measurement-first rollout
It runs in 'watch & report' mode first — proving how much it can automate before it ever acts live.
Outcomes
What you get out of it
- Hours of manual triage removed weekly
- Faster turnaround for customers
- A reusable framework across request types
FAQ
Questions, answered
Will it send wrong replies?
No. In measurement mode it sends nothing — it only reports what it would do. Once live, it acts only on requests that are clear, complete and rule-verified; everything else routes to a person.
Can it extend beyond one request type?
Yes — it's built as a general framework, so the same approach extends to cancellations, address changes, delivery issues and more.
Built from
Underlying services
Let's scope your version
Book a free assessment — we'll tailor this to your business.