Put the busywork
on autopilot.
Incoming email
DSI agent · decision
- IntentHoliday stop
- CustomerMatched
- DatesMon 2 → Mon 16 Jun
- AutomateReady
An AI-automation & custom-software studio — we build LLM agents, RAG assistants on your data, and the apps your business runs on. Shipped to production, not slideware.
Why teams choose DSI
A product company, not a project shop.
We design, build and run our own software products. So when we engineer yours, you get a partner that ships and owns production systems end-to-end — not a freelancer who disappears at handoff.
Real products, real clients
What we build
From a quick automation to a full custom platform
Start by removing the manual work draining your team — then scale into the bespoke apps your business runs on. Same team, start to finish.
AI Automation
Our core practice: LLM agents, RAG assistants and AI-augmented workflows that take the busywork off your team.
RAG Chatbots & AI Agents
Assistants that answer from your own documents — accurate, grounded, and shipped to your stack.
Learn moreWorkflow Automation & RPA
Automate repetitive back-office work end-to-end — and add AI where it pays off.
Learn moreLLM App Development
Bespoke AI features and copilots engineered into real products — not demos.
Learn moreCustom Software & SaaS
Bespoke web apps and multi-tenant SaaS your business actually runs on.
Learn moreE-shop & Retail Back-Office
VAT/VIES-compliant online stores and back-office systems for Cyprus retail.
Learn moreDashboards & Analytics
All your KPIs on one page — with reports that build themselves.
Learn moreOur products
We build and run our own software
Seven in-house products in production. The same engineering powers the work we do for you.
Who we help
Built around how your industry actually works
We go deep where we have real, shipped experience — not a generic template stretched across every sector.
Retail & e-commerce
VAT-compliant e-shops on Encrafto, back-office, AI product search and support.
Mouflon Inc · Premium Supplements
Hospitality & bookings
Custom booking back-offices and Dineify for restaurants — reservations, menus, offers.
Paintball-Z · Psaropoulos
Education & training
Course platforms on DSI CMS, plus RAG study assistants on your material.
Neorama · Pedio Gnwsis
Professional services & ops
RAG on internal docs + RPA to delete repetitive back-office work.
Across clients
Why DSI
The open lane: deeper than the AI-marketing shops, closer than the enterprise vendors
Most ‘AI agencies’ near you resell chatbots or build marketing sites. We engineer production software — and we prove it.
We ship our own products
7 in-house products in production (Encrafto, DSI CMS, Dineify, GymOffice, Weddyly…). The strongest proof we build real software, not slideware.
Built on your data
RAG assistants and agents grounded in your own documents (PostgreSQL/PGVector) — accurate, current and private.
Made for Cyprus business
Bilingual, VAT/VIES-compliant e-shops, a local team, and a roadmap from a quick automation to a full custom platform.
Proof over promises
Named clients with live products you can actually visit — not stock-photo testimonials or numbers that don’t add up.
Solutions
Ready-to-buy outcomes
Packaged solutions that combine our AI and software strengths into a result you can picture.
AI Support & Knowledge Agent
A RAG assistant on your own data — answering customers and staff 24/7, accurately.
ExploreInbox & Document Automation
Auto-read, classify, extract and route high-volume emails and documents.
ExploreOnline Store & Retail Back-Office
A VAT-compliant e-shop plus the inventory and back-office to run it — on Encrafto.
ExploreBooking & Reservations Platform
Custom booking platforms with a real back-office — plus optional AI reception & reminders.
ExploreLearning & Content Platform
Course/content platforms you manage yourself on DSI CMS — plus an optional AI study assistant.
ExploreOperations Dashboard & Reporting
KPI dashboards and reports that build themselves — across all your tools.
ExploreSelected work
Real products, in production
Live systems we designed and built. Click through and visit them — they’re real.
Automated Email Triage
An AI capability that reads inbound customer emails, classifies them, identifies the customer, extracts the details, and decides what can be handled fully automatically — introduced measurement-first.
Read case studyLegal-Knowledge RAG Assistant
A Greek-language assistant that answers questions over a large body of legislation — hybrid retrieval (keyword + vector), LLM reranking, and a multi-layer verifier so answers stay grounded in the actual text, with citations.
Read case studyMouflon Inc
Built with Encrafto
A branded online store on our Encrafto platform with a 3D product landing — selling the RN1, the world's first reusable paint grenade.
Read case studyNeorama
Built with DSI CMS
An accredited training center (25 years, 15,500+ students, 40+ courses) running on our DSI CMS — content and courses managed without code.
Read case studyPaintball-Z
A paintball venue platform with a custom back office for managing bookings and offers — turning manual reservations into a self-serve flow.
Read case studyHow we work
Start with a low-risk pilot
You don’t commit a big budget on faith. We find the highest-ROI move, prove it on your real process, then scale what works.
Discovery
We map your workflows and find the highest-ROI thing to automate or build first.
Pilot / POC
A low-risk paid pilot proves it on your real data and your real process — in weeks, not quarters.
Build
We engineer the production system properly: tested, integrated, documented.
Support
We keep it running and keep improving it. Software is meant to be run, not abandoned.
Insights
Practical AI, minus the hype
How we build a hallucination-resistant RAG assistant over legislation
The architecture we use for high-stakes RAG — hybrid retrieval, reranking, and a multi-layer verifier — so an AI assistant over legal or regulated text answers only from the source, with citations.
Measure before you automate: bringing AI into customer operations safely
A practical, anti-hype playbook for bringing AI into a busy customer inbox: measure in “watch and report” mode first, keep people on the judgement calls, automate once proven.
FAQ
Questions, answered
What does “AI automation” actually mean for my business?
It means using AI — especially large language models — to take repetitive or knowledge-heavy work off your team: answering customer questions from your own information, processing documents, drafting and routing, and powering automations that used to need a person. We pair it with classic workflow automation so the whole process runs end to end, not just the AI bit.
Do you only work with Cyprus businesses?
We’re Cyprus-based and built for Cyprus business — bilingual and VAT/VIES-aware — but AI automation and software are delivered remotely too, so we work with clients beyond Cyprus as well.
How quickly can we see something working?
Fast. Most engagements start with a free assessment, then a small paid pilot that proves the idea on your real data and process in a few weeks — not quarters. You only scale once it clearly works.
How much does it cost?
It depends on scope, but we keep it low-risk: the assessment is free, pilots are fixed-price, and we agree scope and price before any build work begins. No open-ended surprises.
Is our data safe with AI?
Yes. We design for data privacy and EU/GDPR expectations, keep your content private to your own assistant, use providers that don’t train on your data, and can self-host sensitive components where it matters.
Do you also build full custom apps, not just automation?
Absolutely. Alongside AI automation we build bespoke web apps, multi-tenant SaaS and VAT-compliant e-shops on Django and FastAPI — and we support what we ship. Many projects combine both.
Let's find the work worth automating first
Book a free AI automation assessment. In 30 minutes we'll tell you the highest-ROI thing to automate or build — no obligation.